Fresh Intranet Consulting Services for a Smarter SharePoint Experience
Reimagine your SharePoint environment as a modern, AI-ready intranet that employees actually use, with expert Fresh Intranet strategy, implementation, and optimization from a trusted Microsoft and Fresh Intranet partner.
Get the Full Power of Microsoft 365, Without the SharePoint Frustration
Fresh Intranet unlocks the full potential of SharePoint by delivering a modern, employee-centric intranet experience built on the Microsoft technologies your organization already uses.
Built natively on Microsoft 365, SharePoint, Teams, and Viva, Fresh Intranet makes it easier for employees to find information, stay informed, and collaborate through personalized content, targeted communications, and AI-powered search.
As a Microsoft Solutions Partner for Modern Work and official Fresh Intranet partner, Optimum helps organizations design, implement, and optimize Fresh Intranet environments that drive adoption, strengthen employee engagement, and maximize the value of Microsoft 365.
Comprehensive Fresh Intranet Consulting Services
Fresh Intranet Strategy and Discovery
Before any implementation begins, Optimum works with your communications, IT, and HR stakeholders to understand your current SharePoint environment, your employee experience goals, and the content governance challenges you need to solve. We define a clear Fresh Intranet strategy, information architecture, and phased roadmap aligned to how your organization actually works.
SharePoint Assessment and Migration Planning
For organizations migrating from a legacy SharePoint environment or restructuring an existing intranet, Optimum conducts a thorough content and structure assessment before any work begins. We inventory existing sites and pages, identify stale versus active content, evaluate permission structures, and develop a migration plan that reduces scope, eliminates clutter, and ensures your Fresh environment launches with only the content that belongs there.
Information Architecture and Navigation Design
Fresh Intranet is built around a structured approach to intranet architecture, with a core Intranet site, Comms Center, Admin Portal, Department Site Hubs, and Community Sites all working together as a cohesive environment. Optimum designs your Fresh information architecture and global navigation to reflect how your organization is structured and how employees think about finding information — improving findability, reducing support requests, and increasing adoption from day one.
Fresh Intranet Implementation and Configuration
Optimum handles the full technical buildout of your Fresh environment using Fresh’s site templates and configuration tools. This includes the core Intranet homepage, tools, directories, and landing pages; Comms Center setup for news, alerts, and events; Admin Portal configuration for web analytics and content engagement; Department and Community Site Hubs; branding, mega menu navigation, and footer; audience targeting using Microsoft Entra ID; and optional engagement features including Badges, Kudos, and employee Feedback. We follow Fresh and Microsoft best practices at every layer so your environment is stable, scalable, and easy to manage.
FreshMind AI Configuration and Copilot Readiness
FreshMind is Fresh’s built-in generative AI capability, powered by Microsoft Azure OpenAI, running securely within your Microsoft 365 environment. It brings AI across five key areas of the intranet experience:
- Content editing: AI-assisted title, description, keyword, and translation suggestions for content authors
- Content management: AI-powered bulk metadata updates across your content library
- Finding information: AI-driven content chat across people, documents, and pages; a QnA bot in Viva Connections; AI answers in search with a Google-like summary-plus-results experience; AI query interpretation using intent and synonyms; and Copilot Connector support to bring external systems like Salesforce and ServiceNow into Fresh search results
- Trust and transparency: AI reasoning that shows employees how answers are built and which sources were used; AI feedback so employees can rate answers and report issues
- Insights and governance: AI usage analytics and adoption dashboards; ranking and relevance controls; people-query configuration; and AI activation controls that can be turned on centrally or per feature
The latest Fresh release also introduces AI reasoning transparency in FreshMind search and expanded Copilot Connector support to extend content coverage across the digital workplace. Optimum configures FreshMind against your content structure and governance model so employees get accurate, governed answers — and so your intranet is ready for Microsoft 365 Copilot from day one.
Content Governance and Lifecycle Management
Intranets degrade quickly without structure. Optimum designs and implements content ownership models, review cycles, metadata standards, and governance workflows that keep your Fresh environment accurate, current, and well-organized over time. This is also the foundation that makes FreshMind and Microsoft 365 Copilot reliable — clean, governed content in means trustworthy AI answers out.
System Integration and Enterprise Connectivity
Fresh supports four levels of integration that Optimum can design and implement depending on your needs. Quick links integration surfaces links to third-party systems like ADP, Workday, or HR portals directly within the intranet using Fresh’s Tool web parts. Embedded data integration uses Fresh’s Generic Cards and My Tiles web parts to display live information from systems like Microsoft Teams or other third-party platforms inside the intranet. Enterprise search integration uses Microsoft Copilot Connectors to index content from systems like Salesforce, ServiceNow, or Confluence so it is discoverable in Fresh search and FreshMind. And for more complex scenarios, Optimum’s development capabilities can build fully custom Power Apps or web part solutions that surface proprietary data inside the Fresh environment. Because FreshMind respects user permissions, results across all integrated systems stay trimmed to each person’s own access — wherever the content comes from.
Analytics and Performance Measurement
Fresh includes built-in web analytics that capture intranet usage data including page views, engagement, peak times, top tools, search behavior, and newsletter performance — viewable by page type, department, topic, and content owner. Optimum configures Fresh analytics alongside your preferred analytics platform, whether Azure Application Insights, Google Analytics, Google Tag Manager, or Microsoft Clarity, so you have a complete picture of how your intranet is performing and where to optimize.
Adoption, Training, and Launch Support
A well-built intranet that employees do not use delivers no value. Optimum builds adoption strategy into the implementation from the start, including internal launch communications, content author training, administrator enablement, and the change management support needed to drive active usage from day one and sustain it over time.
Ongoing Optimization and Managed Support
Post-launch, Optimum provides ongoing support to keep your Fresh Intranet performing as your organization grows. We help you refine governance, expand integrations, introduce new Fresh and Microsoft 365 capabilities, and continuously align your intranet with evolving business priorities.
Benefits of Our Fresh Intranet Consulting Services
SharePoint That Employees Actually Use
Fresh Intranet delivers an intuitive, branded, and personalized experience that drives adoption and makes SharePoint a destination employees use every day.
One Intranet, Many Sites, One License
AI Built Into Your Intranet, Not Bolted On
With FreshMind and Optimum’s expertise, employees can securely find information, get answers, and create content using AI directly within your Microsoft 365 environment.
A Microsoft Investment That Goes Further
Built natively on Microsoft 365, Fresh Intranet integrates seamlessly with SharePoint, Teams, Viva, Copilot, and Power Platform to maximize the value of your existing investment.
Copilot-Ready Content and Governance
Fresh Intranet helps create the structured, governed, and searchable content foundation needed for more reliable Microsoft 365 Copilot experiences.
Governance For Long-Term Intranet Health
Optimum helps establish governance, ownership, and content management practices that keep your intranet accurate, maintainable, and AI-ready over time.
Why Choose Optimum for Fresh Intranet Consulting Services
As a Microsoft Solutions Partner for Modern Work and official Fresh Intranet partner, Optimum helps organizations design, implement, and optimize modern intranet and employee experiences that drive adoption, improve governance, and maximize the value of SharePoint and Microsoft 365.
Beyond Fresh Intranet, our expertise spans Microsoft Copilot, Teams, Viva, workflow automation, AI, analytics, and employee communications, ensuring your intranet supports a connected, AI-powered, and scalable digital workplace strategy.
FAQs about Fresh Intranet Consulting Services
What is Fresh Intranet and how is it different from standard SharePoint?
Fresh Intranet is an enterprise-class intranet solution built on Microsoft 365, SharePoint, Teams, and Viva, designed around real intranet usage scenarios rather than generic features. It provides an intuitive publishing and authoring experience, advanced branding and personalization, audience targeting, AI-powered search and chat through FreshMind, built-in analytics, and governance tools that significantly improve on the out-of-the-box SharePoint experience. Fresh has been recognized as a ClearBox Choice winner for both 2025 and 2026, as well as a ClearBox AI Innovator and Strong Knowledge and Search platform. It runs entirely within your Microsoft 365 tenant, so your existing security, compliance, and identity infrastructure remains in place.
What is FreshMind and what can it do?
How does Fresh Intranet support Microsoft 365 Copilot adoption?
Fresh Intranet’s governance features help organizations build and maintain the well-structured, accurately owned, current content that Microsoft 365 Copilot relies on to produce reliable answers. FreshMind’s Copilot Connector support also extends content coverage beyond SharePoint to bring connected systems like Salesforce, ServiceNow, and Confluence into enterprise search — while respecting user permissions so results stay trimmed to each person’s own access. Optimum’s Copilot readiness work uses Fresh governance capabilities to ensure your intranet content is a trustworthy AI source rather than a liability.
What integrations does Fresh Intranet support?
Fresh supports four levels of integration: quick links integration using Tool web parts to surface links to third-party systems; embedded data integration using Generic Cards and My Tiles web parts to display live third-party data inside the intranet; enterprise search integration using Microsoft Copilot Connectors to index systems like Salesforce, ServiceNow, or Confluence in Fresh search and FreshMind; and advanced custom solutions using public APIs to build Power Apps or custom web parts for specific use cases. Optimum can implement all four levels and advise on the right approach for each integration scenario.
Can Fresh Intranet support multiple brands or divisions within one Microsoft 365 tenant?
Yes. Fresh supports the creation of multiple unique intranet instances within a single Microsoft 365 tenant under one license, making it well-suited for organizations with multiple brands, business units, or regional divisions that need distinct intranet experiences while maintaining centralized governance and administration.
How does Fresh handle analytics and intranet measurement?
Fresh provides built-in web analytics that capture page views, engagement, peak usage times, top tools, search behavior, and newsletter performance — filterable by page type, user department, topic, and content owner. It supports multiple analytics platforms including Azure Application Insights, Fresh’s own analytics, Google Analytics, Google Tag Manager, and Microsoft Clarity, giving organizations flexibility in how they measure and act on intranet performance data.
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