Maintain and Scale Your
Business Systems With Our
Managed Services & CoE
From maintaining and enhancing business applications to ensuring seamless infrastructure management and security to governance and change management, our team provides proactive Application Managed Services and CoE for your critical business applications and IT environment.
Our CoE Services, Pioneering Excellence in Application Management
Our Application Management Center of Excellence (COE) services are crafted to optimize your organization’s application management and operational processes, delivering scalable, maintainable, and efficient business solutions. Our COE services cover a broad spectrum of activities, including solution development, governance, user adoption and change management, managed services and helpdesk, and continuous support for various departments and business units within your organization.
Our approach is collaborative and client-focused, ensuring that we understand your specific needs and challenges, and work closely with your teams to develop customized solutions that drive value and enhance operational efficiency.
Beyond Support - Managed Services That Empower
Custom Application Managed Services
Our Application Management & Sustainment services team ensures the ongoing maintenance and optimization of your applications. Through continuous support and enhancements, we ensure that your apps remain aligned with your business requirements and stay responsive to evolving market dynamics. Our services are designed to keep your applications not only optimized but also secure, supporting your organization in maintaining robust and adaptable digital tools.
- Application Development and Integration
- Application Support and Maintenance
- Application Optimization and Performance Improvement
- Application Modernization and Migration to Cloud
- Application Security Improvements
- End-user Support and Training
- Governance and User Adoption
Business Applications Managed Services
Our Business Applications Managed Services and Center of Excellence (CoE) ensure that your critical business applications, such as Qlik, Azure, Fabric, Microsoft Power Platform, SharePoint, Smartsheet, Airtable, ClickUp, UiPath and other business software are optimized, secure, and fully aligned with your business objectives. From initial setup and customization to ongoing management and support, license and consumption management, and helpdesk, we provide end-to-end services that ensure these tools are effectively integrated into your workflows, maximizing your investment and driving innovation within your organization.
- Configuration and Setup
- Continuous Optimization
- Training and Support
- License and Consumption Management
- Helpdesk Services
- Integration Services
- Data Migration
- Security Management
- Compliance Monitoring
- Performance Monitoring
- Dashboard and Reporting Solutions
- Governance and User Adoption
Data & AI Managed Services
We specialize in Data an AI managed services and center of excellence (CoE) that optimize and enhance your Data and AI capabilities and provide the right guidance to adopt and maintain a data-driven culture. Our expert team ensures that your data and BI platforms and AI integrations are perfectly aligned with your strategic goals, providing seamless setup, integration, and continuous management.
- Data Integration
- Cloud Data Migration
- Qlik Integration and BI CoE
- Azure, Fabric, and Power BI CoE
- Custom Development
- Continuous Optimization
- Data Security
- Data Governance
- Training and Support
- AI Implementation
- License and Consumption Management
- Helpdesk Services
Power Platform Managed Services
Our Power Platform Managed Services and Center of Excellence (CoE) gives you access to a team of certified Power Platform experts who manage your existing platform and provide guidance for continuous improvement. We provide expert oversight of your Power Platform suite, enabling you to maximize its capabilities with custom solutions and ongoing maintenance.
- Roadmap Enablement and Prioritization
- Development and Solution Implementation
- Health checks and Governance
- Admin and End-user Support and Training
- License and Consumption Management
- Helpdesk Services
Infrastructure & Security Managed Services
Optimum offers comprehensive Infrastructure support, ensuring your environment is not only optimized and secured, but also cost-effective. With us, there’s no need to expand your in-house team with cloud architects to fully leverage Cloud’s extensive capabilities. Our managed Infrastructure services are proven effective, and our pricing structure is designed around complexity rather than cloud expenditure. This allows you to plan your expenses effectively, as a predictable monthly operational cost rather than a large capital outlay.
- Compliance Assessment and Strategy
- Implementation and Management: Desktop and Device Management, Information Protection, Security Plans, Identity & Access Management, Microsoft Azure, Active Directory, Intune, and Defender Rollout
- Compliance: Server Patches, Environmental Compliance & Reporting
- Operations: Monitoring & Alerting, Incident Management, Outsourced Azure Management, Cost Management
- Security: Security Managed Detection & Response, Vulnerability Remediation, Security Asset Library
IT Helpdesk Support Services
- 24/7 Technical Support
- Incident Management
- Problem Management
- Patch Management
- Performance Monitoring
- Security Management
- User Administration
- Hardware and Software Management
- Knowledge Management
- Vendor Liaison
- License and Consumption Management
Dynamics 365 Managed Services
Tailored management of your Dynamics 365 environment to enhance functionality, streamline processes, and improve user adoption.
- Dynamics 365 Development and Enhancements
- Health checks and Environment Monitoring
- Recommendations and Best Practices for:
- Licensing
- Dataverse Capacity
- Usage and Adoption
- New Functionalitues
Optimum, Your Trusted Managed Services Partner
Access to Dedicated Resources with Deep Technical and Industry Expertise
Flexible Support Models and Pricing Options
Lower IT Staffing and Support Costs and Eliminate Skill Gaps
Ensure Security, Compliance, and Smooth Operation of Your IT Environment
Let’s connect!
Reach out to our experts to discover the perfect software solution for your unique business challenges. Schedule your complimentary consultation and get all your questions answered!
Call us at (713) 505 0300 or fill out our form, and we’ll contact you within one business day.
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