17 Oct 2018
Case Study: Houston Pilots modernizes their ERP software platform
Our business partner, Uprite Services, engaged Optimum to design and develop a robust, integrated, and modern Dispatching and Billing (ERP) Software Solution for Houston Pilots that fully meets the business needs and requirements of client’s partners and staff while utilizing the latest and greatest technologies and backend infrastructure design. The legacy applications that supported the Houston Pilot’s operations were written in old technologies and the User Experience and User Interface of those applications were not optimized and visually appealing.
We started the project by conducting a Discovery & Define phase, where the business and system requirements of the new software solution were fully defined and documented and the new UX/UI designs were developed, utilizing modern wire-framing and prototyping techniques.
We identified, analyzed, and documented the software application’s personas/target audience and highlighted their demographics, behaviors, needs, and motivations. We then conducted interviews and workshops with the key stakeholders and application users to understand and map the User Journey and define the optimal user experience and software product strategy.
The business and system requirements of the new software solution were documented in a Business Requirements Document (BRD) and working prototypes of the application were developed to validate and verify the key functions and style of the software.
Optimum then designed and developed the new and customized ERP solution (Dispatching and Billing) while migrating various data sources into a centralized data warehouse and establishing nightly ETLs to keep the data updated.
Key results and major deliverables:
Modern, user-friendly, and advanced user interface and application controls
Optimized accessibility, ease-of-use, and user experience for the new software product
Cross-platform compatibility, consistency, and learnability
Integrated data sources and SSIS packages for data aggregation and syncing
New and robust custom ERP application for dispatch management, billing and finance, and pilots interfaces