Optimum restored and enhanced a COVID-19 self-screening solution for a major equipment rental company, ensuring seamless daily operations, compliance, and long-term sustainability through robust training and documentation for 18,000 employees.

About the Client

The client, a leading equipment rental company in the United States, offers a vast selection of tools and equipment for construction, industrial, and DIY projects. Serving a diverse clientele, including contractors, industrial firms, homeowners, and government agencies, the company operates an extensive network of rental locations nationwide. Their offerings include aerial work platforms, earthmoving equipment, material handling solutions, power generators, and more, making them a key player in the industry.

Business Challenges

During the COVID-19 pandemic, the company deployed a digital self-screening tool for employees to assess health symptoms before coming to work. However, as operations scaled up, the system faced performance issues, frequent downtime, and inconsistent data handling. With the safety of its workforce on the line, the company required a reliable, well-maintained solution to support its safety protocols and business continuity.

Optimum’s Involvement

Optimum began with a thorough discovery process, including workshops and an in-depth review, to assess the state of the self-screening solution and identify the root causes of its instability. Working closely with the client, Optimum’s experts diagnosed system deficiencies, identified performance bottlenecks, and devised a comprehensive plan to restore and enhance the solution.

Optimum’s team not only implemented critical system fixes but also introduced a structured maintenance and monitoring framework to prevent future disruptions. Additionally, Optimum provided the client’s team with extensive training and comprehensive documentation, empowering them to manage the solution independently and ensuring the system’s long-term reliability.

Project Outcomes and Benefits

Thanks to Optimum’s targeted intervention, the company successfully reinstated daily health screenings for all 18,000 employees, ensuring that this critical solution operated seamlessly and without interruption. The structured training and detailed documentation delivered by Optimum enabled the client’s IT team to maintain the system autonomously, reducing future risks and bolstering operational resilience.

Key Metrics:

System Uptime: Achieved 99.9% uptime post-restoration, providing consistent and reliable daily health screenings.
Training Effectiveness: 95% of the client’s IT team reported confidence in independently maintaining the solution after Optimum’s training.
Response Time Improvement: Reduced resolution time by 75%, enabling quicker recovery and minimizing impact on operations in the event of future issues.

Optimum’s comprehensive support restored a vital tool for workforce health and safety, empowering the equipment rental company to meet health requirements and continue operating effectively across their nationwide network.

About Optimum

Optimum is an award-winning, nationally recognized IT consulting firm serving clients across multiple industries in the US and Canada. We specialize in helping organizations enhance efficiency, overcome project management challenges, and achieve digital transformation through strategic planning, innovative technologies, and streamlined PMO processes.

We offer a comprehensive range of project management solutions and services, including Smartsheet Consulting, Systems Integration, Business Process Optimization and Automation, Business Intelligence (BI), Custom Application Development, and Staff Augmentation.

Reach out today for a complimentary discovery session, and let’s explore the best solutions for your needs!

Ensuring Seamless Operations for 18,000 Employees by Reviving a Critical Self-Screening Solution for a Leading Equipment Rental Company